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When you partner with Minicom, everybody benefits
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The Minicom Certified Reseller program is designed to help our partners grow their business. MCR members receive a package of benefits that includes a dedicated account representative, priority assistance, accelerated purchasing discounts, product trainings, pre & post sales support, demo equipment, MDF funds, and a variety of coop programs.
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Join the Minicom Certified Reseller program
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Innovative technology
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- First supplier of CAT5 technology for KVM
- First digital switching solution for high density server management
- First supplier of hardware embedded GUI for server & device management
- Proprietary KVM/IP technology with superior video and real time user experience
- Proven distribution solutions for last mile connectivity in digital signage displays
- Proprietary IP technology for universal compatibility with legacy KVM Infrastructure
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Marketing & leads
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- High ranking, multilingual web site
- Global distribution of PR, with regularly place articles in specialized press
- Active communication via email campaigns and newsletters
- Internet marketing campaigns
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Training
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- Dedicated reseller training and hands-on training seminars
- Demo kits
- Password protected reseller web site
- Guaranteed minimum purchase conditions
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Pre-sales support
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- Phone and email consultation
- Detailed systems drawings
- Recommendation of solutions for complex applications -- i.e. cascading, amalgamation of different product, etc.
- Advice and expert monitoring for specific applications which result in adjustment of the products
- Conference calls and on-site meetings upon request
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Post-sales support
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- Email and phone support
- Flash upgrades
- On-site support when required
- Support web site
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OEM and private label projects
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- Dedicated "powerteam" of developers who have the ability to modify products, as necessary
- Project-dedicated support team
- Exclusive pricing for larger projects
- Proactive project management in headquarters, with defined structures and processes
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Demos & evaluation systems
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- Demonstration units for channel
- Online demonstrations for IP products
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Quality, warranty & RMA
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- ISO certified quality testing and production
- 3 years manufacturer's warranty for most products
- Simple RMA procedure via distribution partners
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Logistics, warehouse & delivery
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- All actual products available from distributor's stock
- For European customers, Minicom has all products in a central warehouse in the Netherlands
- For US, Mexican and Canadian customers, products are stocked in New Jersey facility
- Flexible and fast solutions for urgent delivery cases
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